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Problem Solving & Decision Making
Interviews, Meetings & Presentations
Team Building
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Attention to Detail
Attention to detail is a crucial part of every well-run organisation. It simply means making sure that every aspect of a project or task, no matter how minor, is done properly and done well.
Better Business Letters
They're not always easy but it's terribly important we get them right. The letter is such an indelible form of communication - once it's done and sent, it's permanent. A clearly and correctly written business letter saves time, effort and frustration.
Building Teams in the Workplace
In the workplace environment, results achieved are rarely the outcome of one person’s talents alone, but rather the efforts of a number of people working as a group on a given task. These groups do not always enjoy a co-ordinated approach, but rely on the individual talents within the group to produce their results.
Business Communication Skills
Successful employee relations, at all levels of business from managers to foremen, is vital to business success. Creating productive relationships between management and employees can be a skill which has been forgotten or not practiced regularly by all levels of management. "Business Communication Skills" can be used as a training tool or as a refresher course in these often forgotten skills.
Consequences of Bullying
Workplace bullying is a major problem in our society. It damages, lives, destroys workplace morale, and can have serious negative consequences for individuals and organisations. This program attempts to show how to recognise workplace bullying, inform about some of the consequences, help employees and management better understand the problem, and provide some information on the best way to respond.
Courtesy, Etiquette and Attitude in the Workplace
Each year, millions of dollars are spent on the corporate image. Yet the way an organisation presents itself through its employees is often ignored. Organisations are constantly being judged by the way their employees behave - both inside and outside the workplace. Yet employees almost never receive any training on business matters.
Creating a Positive Work Environment
The environment we work in has a huge affect on the way we feel about our jobs, our colleagues, our customers and ourselves. Unfortunately, the environment of many workplaces is often a negative one due to tensions created by job stress, individual personalities, and the pressures and demands of work and life. Creating a positive work environment, one characterised by high morale, healthy relationships, and job satisfaction is vital for the success of every organisation.
Creating Great Service
Great service is the cornerstone of any successful business. Providing great service can be boiled down to one thing: helping people. Helping people in a service situation involves having the right approach and a positive attitude.
Creating Quality
"Creating Quality" is all about establishing performance standards compatible with our abilities and training, and a total commitment to on-going development, the performance of which will be of benefit to personal growth and the performance and prestige of our own organisation.
Customer Service
All customers have similar expectations, they expect friendly, attentive and efficient service. If any of these aspects are not present, customers can develop a negative perception of your business and the efficiency of its operation, and as we all know return business is vital to business success.
Dealing with Difficult People
When dealing with difficult people, there are times when even your best negotiating skills can fall short. You need to stand back and be objective and it even pays to take the other person’s side a little. The ideal objective is to open the pathways of communication and to establish a two way listening process. Once you bridge your differences, you can go on and make it hard for the other person to say no!
Decision Making Tools
Decision making is part of everyday life. Most of the decisions we make are routine events that we hardly even notice. Every now and again however, we are required to make an important decision. How we go about making these decisions can be the difference between making a good decision and making an inappropriate one.
Delegation
We are all aware that every organisation needs to grow. But that can’t happen unless your people are growing... and one of the most effective ways to develop your people is to delegate. Delegation frees your staff from everyday tasks so they can do what they’re there for - to manage, and most importantly - to plan. It develops your staff - builds your team...
Delivering Successful Presentations
When asked to deliver a presentation, many people find themselves feeling stressed, anxious and panic stricken and will do anything to avoid having to actually make the presentation! The program shows how to survive giving a presentation, implementing the “Three P’s” of presenting and how you can use them to combat your nerves and effectively deliver great presentations.
Effective Closing Techniques
Many sales people have more trouble with "the close" than any other part of selling. Perhaps that's because "closing" is the most difficult aspect of selling. And yet, if your sales people don't close the sales, they are effectively working for the opposition. The "Effective Closing Techniques" video program can be used extensively throughout your organisation as a training or refresher course to ensure all sales people are aware of the requirements and techniques of closing the sale.
Effective Meeting Participation
Meetings are a fact of life for all organisations. Like them or loathe them, they are essential for an organisation to function effectively, and as such are an ideal forum for all staff members to make a positive contribution towards the growth and efficiency of an organisation.
Effective Office Communication
The office in any organisation, is the "nerve centre" for most important communication functions such as receiving and disseminating messages, directives and information to and from all levels of staff, management and customers. The office environment encounters a multitude of interruptions and distractions - therefore organised communication systems are needed to maintain accuracy, efficiency and priority.
Effective Report Writing
With the rapid advances being made in technology and management techniques, a much larger proportion of the workforce is now involved in what happens with products and services and with how organisations operate. In areas such as Quality Performance, Team Building, Occupational Health & Safety and Work Care, the communications on production and personnel needs is emanating from the “hands on” areas and with this change in communication source comes the need for new skills such as Effective Report Writing.
Handling Complaints
Complaints, every company and organisation receives them. They are seen as a major headache for most people who are required to handle them. But complaints are really opportunities, because complaints help to reveal problems that you may not be aware of, and if handled correctly can actually increase customer loyalty.
The video program, "Handling Complaints" shows a range of techniques required to successfully handle complaints in the workplace.
How To Successfully Manage Your Time
The "How to Successfully Manage Your Time" video training program will enable you to see how you spend your time, how to organise your time and how to eliminate those timewasters that rob you of that precious resource ...... your time.
Icebreakers
The icebreaking process is an important part of almost every presentation. It becomes essential when you are working with groups of people who don’t know each other that well or who don’t know each other at all.
Identifying and Dealing with Job Burnout
High goals for success at work; having expectations and commitments whereby we place work at the top of our value list; selection of an occupation for which our attitudes and personal strengths are suitable matched; working within an organisation that empowers us to function effectively; feeling a sense of accomplishment through being rewarded for our achievements. These are just some of the factors which, if in conflict with our own expectations and organisational demands, can put us at risk of Job Burnout.
Interviewing – The Process
"Interviewing - The Process" looks at the application of specific steps in order to obtain the maximum benefit from which ever type of interviews in which you may be involved from time to time.
Listen Hear
From problem-solving to personal patter - effective listening improves not only our personal relationships, but increases our job satisfaction, and as we well know, job satisfaction leads to increases productivity.
Looking After Yourself and Your Organisation
These days all organisations, be they Government or Private Industry, are faced with hard times, hard competition and the constant requirement to justify their existence. Today, smart employees realise that looking after yourself and your organisation is really the same thing. The best way to do the right thing for yourself and your organisation is simply to do your job effectively and well.
Making an Impression
No matter what our specific job may be, our success is built on interactions with others. Whether they be work colleagues or customers, the impression you make on them will go a long way to determining how effective you are in your job. The success of any organisation depends on a positive working environment, which in turn depends on the values of mutual respect, good manners, and a positive attitude. It’s important to remember that it’s not just what you do at work that affects your performance; it’s how you do it.
Management and Supervisory Skills
A promotion to a management or supervisory role can create a myriad of challenges for the person involved. So many people are placed in management or supervisory roles because of their technical experience in a given area. Poor management skills can lead to many staff problems and can even threaten the viability of your company or organisation.
Managing Conflict Positively
Every day as part of our jobs we encounter situations that involve conflict. Whether it’s with customers, colleagues, or people outside our organisations conflict is an inevitable part of our working day. Failure to manage conflict effectively can result in the breakdown of these important relationships and can negatively affect morale and performance.
Managing Discrimination
Discrimination has a very negative impact on the workplace in many ways. It can significantly affect productivity and performance. Its bad for business and it’s against the law.
Managing Stress in the Workplace
High levels of stress don't come only from major changes or demands. They can also come from dealing with dozens of relatively minor irritations, frustrations, and worries. The effects of stressful experiences add up in the body, so at the end of the day you may feel like you've been through a war, even though nothing major has happened.
Meeting Tools
It is not uncommon for meetings to be dull and lack direction. Many of these meetings deliver few, if any, positive outcomes and can very often be categorized as ‘a waste of time’. The key to running successful meetings, that is, meetings with positive outcomes, is preparation.
Memory Skills
Throughout our normal working day we are required to remember passwords for computers, cost codes, stock numbers, goals, targets, deadlines, policies and procedures. It seems that in almost everything we do there is a requirement to use our memory.
Negotiation For Positive Results
It is not only in highly publicised situations that worthwhile negotiations take place, we see negotiation throughout the employment hierarchy - between supervisors and staff, in assessing job task allocation, in performance appraisals, in development job descriptions, in open market tendering, in retail sales (especially with white goods and motor vehicles), employment interviews and so on through all workplace communications.
Performance Appraisal and Personal Development
All Performance Appraisal Systems rely upon one basic premise and their success (or lack of it) will reflect this factor which is - "that all parties involved in the system understand the process and believe implicitly in the fairness with which it will be applied".
Performance Management and Coaching
Whether you’re dealing with a motivational issue, helping someone in a time of personal crisis, resolving conflict, or building someone’s confidence, understanding the key steps involved in coaching is vital to enhancing performance in your organisation.
Positive Attitude Positive Results
Positive people are much more productive than negative people. And not only for themselves - having a positive approach helps others to be more productive as well. It generally makes things easier for everybody. Being positive in itself won’t solve problems, but it’ll put you in a much better frame of mind to be able to face those problems.
Problem Solving
Problems occur in every business. The way these problems are dealt with can have a significant effect on an organisation’s bottom line. While it is true that some big problems can cost organisations a lot of money, the reality is that most problems are relatively small and result in a range of inefficiencies. Cumulatively these problems often lead to a lot of wasted time and frustrations for certain individuals, work teams and sometimes whole departments.
Setting and Achieving Goals
Most people recognise that to succeed you need a plan and the first part of successful planning is to identify and establish a meaningful and challenging goal.
Sexual Harassment – Employee Perspective
Various surveys have found that a majority of workers have experienced some form of sexual harassment in the workplace. In the majority of sexual harassment cases, women are the victims. Men can also be victims. What is sexual harassment? What are the effects? How can we deal with it?
Sexual Harassment – Management Perspective
The consequences of sexual harassment to any organisation can be very serious. It causes a great deal of distress to victims. It can lower the morale of staff, it can cause poor performance and lowered productivity... In short, it can be very costly for everyone - from the individual to the organisation as a whole.
Taking Control of Your Time
No matter what job we do, our performance depends on making the most efficient use of our time. The time available to do any job is limited, and so wasting it can really detract from your chances of success. If you want to get the job done, you need to find a way to manage your time.
Team Building – A Positive Approach
People in many organisations are content with group performance, not realising their productivity could be greatly increased if they welded their groups into more productive units called teams. The old adage "A champion team will always beat a team of Champions" still holds true!
Telephone Essentials
Most organizations spend a great deal of time, money and resources creating a positive corporate image, but a poor impression made on the telephone can easily damage this image.
Telephone Etiquette
The "Telephone Etiquette" video training program provides people with the understanding that the telephone is a powerful communications tool which can work FOR and AGAINST us in the business environment. Standards of behaviour when using the telephone must be the equal or better than in all other areas of personal communications
Telephone Presentation and Time Management
The "Telephone Presentation and Time Management" video training program looks at the development of a POSITIVE approach to telephone communications.
Telephone Techniques
The telephone is the first contact your clients and customers will generally have with your company or institution. As we know "first impressions" are vital to any business, incorrect and improper telephone techniques can cause clients to have a negative perception of your organisation.
The 6 Keys to Self Empowerment
Every day we encounter situations that have the potential to make us feel powerless. Problems and pressures from work and life can leave us with a debilitating negative attitude and a belief that we aren’t in control.
Over time, this can affect performance; we can lose sight of our goals, our motivation and our direction, and develop a negative view of ourselves as being powerless.
Self-empowerment is about gaining a sense of control over your life and its direction. It involves taking responsibility for yourself and your situation, and recognising that your attitude towards things affects their outcome.
The Challenge of Change
Our world is in a constant state of change. Organisational change in particular, is now a way of life - a crucial survival factor in the modern business environment. Organisations have recognised that change is the key to the future - that without it, there really is no future.
The Power of Assertive Behaviour
Being an assertive person is more than adopting a communication “style”, or taking on a manner or pose in order to achieve a desired result. Assertiveness is one part of the total person and is an attitude towards yourself and other people and includes accepting total responsibility for your actions. Assertiveness is therefore a reflection of the person.
Understanding Discrimination
Think about it! Discrimination is about exclusion, and when we feel excluded, we’re open to feelings of resentment, anger and anxiety. The negative effects of discrimination can severely impact on your workplace. Your morale can be significantly affected. This can impact on your job performance, and in turn your productivity.