They're not always easy but it's terribly important we get them right. The letter is such an indelible form of communication - once it's done and sent, it's permanent. A clearly and correctly written business letter saves time, effort and frustration.

The office in any organisation, is the "nerve centre" for most important communication functions such as receiving and disseminating messages, directives and information to and from all levels of staff, management and customers. The office environment encounters a multitude of interruptions and distractions - therefore organised communication systems are needed to maintain accuracy, efficiency and priority.

With the rapid advances being made in technology and management techniques, a much larger proportion of the workforce is now involved in what happens with products and services and with how organisations operate. In areas such as Quality Performance, Team Building, Occupational Health & Safety and Work Care, the communications on production and personnel needs is emanating from the “hands on” areas and with this change in communication source comes the need for new skills such as Effective Report Writing.