Workplace bullying is a major problem in our society. It damages, lives, destroys workplace morale, and can have serious negative consequences for individuals and organisations. This program attempts to show how to recognise workplace bullying, inform about some of the consequences, help employees and management better understand the problem, and provide some information on the best way to respond.

Each year, millions of dollars are spent on the corporate image. Yet the way an organisation presents itself through its employees is often ignored. Organisations are constantly being judged by the way their employees behave - both inside and outside the workplace. Yet employees almost never receive any training on business matters.

When dealing with difficult people, there are times when even your best negotiating skills can fall short. You need to stand back and be objective and it even pays to take the other person’s side a little. The ideal objective is to open the pathways of communication and to establish a two way listening process. Once you bridge your differences, you can go on and make it hard for the other person to say no!

No matter what our specific job may be, our success is built on interactions with others. Whether they be work colleagues or customers, the impression you make on them will go a long way to determining how effective you are in your job. The success of any organisation depends on a positive working environment, which in turn depends on the values of mutual respect, good manners, and a positive attitude. It’s important to remember that it’s not just what you do at work that affects your performance; it’s how you do it.

Every day as part of our jobs we encounter situations that involve conflict. Whether it’s with customers, colleagues, or people outside our organisations conflict is an inevitable part of our working day. Failure to manage conflict effectively can result in the breakdown of these important relationships and can negatively affect morale and performance.

Discrimination has a very negative impact on the workplace in many ways. It can significantly affect productivity and performance. Its bad for business and it’s against the law.

Positive people are much more productive than negative people. And not only for themselves - having a positive approach helps others to be more productive as well. It generally makes things easier for everybody. Being positive in itself won’t solve problems, but it’ll put you in a much better frame of mind to be able to face those problems.

Various surveys have found that a majority of workers have experienced some form of sexual harassment in the workplace. In the majority of sexual harassment cases, women are the victims. Men can also be victims. What is sexual harassment? What are the effects? How can we deal with it?

The consequences of sexual harassment to any organisation can be very serious. It causes a great deal of distress to victims. It can lower the morale of staff, it can cause poor performance and lowered productivity... In short, it can be very costly for everyone - from the individual to the organisation as a whole.

Being an assertive person is more than adopting a communication “style”, or taking on a manner or pose in order to achieve a desired result. Assertiveness is one part of the total person and is an attitude towards yourself and other people and includes accepting total responsibility for your actions. Assertiveness is therefore a reflection of the person.

Think about it! Discrimination is about exclusion, and when we feel excluded, we’re open to feelings of resentment, anger and anxiety. The negative effects of discrimination can severely impact on your workplace. Your morale can be significantly affected. This can impact on your job performance, and in turn your productivity.