Behaviour In The Workplace
Consequences of Bullying
Workplace bullying is a major problem in our society. It damages, lives, destroys workplace morale, and can have serious negative consequences for individuals and organisations. This program attempts to show how to recognise workplace bullying, inform about some of the consequences, help employees and management better understand the problem, and provide some information on the best way to respond.
Courtesy, Etiquette and Attitude in the Workplace
Each year, millions of dollars are spent on the corporate image. Yet the way an organisation presents itself through its employees is often ignored. Organisations are constantly being judged by the way their employees behave - both inside and outside the workplace. Yet employees almost never receive any training on business matters.
Creating a Positive Work Environment
The environment we work in has a huge affect on the way we feel about our jobs, our colleagues, our customers and ourselves. Unfortunately, the environment of many workplaces is often a negative one due to tensions created by job stress, individual personalities, and the pressures and demands of work and life. Creating a positive work environment, one characterised by high morale, healthy relationships, and job satisfaction is vital for the success of every organisation.
Dealing with Difficult People
When dealing with difficult people, there are times when even your best negotiating skills can fall short. You need to stand back and be objective and it even pays to take the other person’s side a little. The ideal objective is to open the pathways of communication and to establish a two way listening process. Once you bridge your differences, you can go on and make it hard for the other person to say no!
Making an Impression
No matter what our specific job may be, our success is built on interactions with others. Whether they be work colleagues or customers, the impression you make on them will go a long way to determining how effective you are in your job. The success of any organisation depends on a positive working environment, which in turn depends on the values of mutual respect, good manners, and a positive attitude. It’s important to remember that it’s not just what you do at work that affects your performance; it’s how you do it.
Managing Conflict Positively
Every day as part of our jobs we encounter situations that involve conflict. Whether it’s with customers, colleagues, or people outside our organisations conflict is an inevitable part of our working day. Failure to manage conflict effectively can result in the breakdown of these important relationships and can negatively affect morale and performance.
Discrimination has a very negative impact on the workplace in many ways. It can significantly affect productivity and performance. Its bad for business and it’s against the law.
Positive Attitude Positive Results
Positive people are much more productive than negative people. And not only for themselves - having a positive approach helps others to be more productive as well. It generally makes things easier for everybody. Being positive in itself won’t solve problems, but it’ll put you in a much better frame of mind to be able to face those problems.
Sexual Harassment – Employee Perspective
Various surveys have found that a majority of workers have experienced some form of sexual harassment in the workplace. In the majority of sexual harassment cases, women are the victims. Men can also be victims. What is sexual harassment? What are the effects? How can we deal with it?
Sexual Harassment – Management Perspective
The consequences of sexual harassment to any organisation can be very serious. It causes a great deal of distress to victims. It can lower the morale of staff, it can cause poor performance and lowered productivity... In short, it can be very costly for everyone - from the individual to the organisation as a whole.
The 6 Keys to Self Empowerment
Every day we encounter situations that have the potential to make us feel powerless. Problems and pressures from work and life can leave us with a debilitating negative attitude and a belief that we aren’t in control.
Over time, this can affect performance; we can lose sight of our goals, our motivation and our direction, and develop a negative view of ourselves as being powerless.
Self-empowerment is about gaining a sense of control over your life and its direction. It involves taking responsibility for yourself and your situation, and recognising that your attitude towards things affects their outcome.
The Power of Assertive Behaviour
Being an assertive person is more than adopting a communication “style”, or taking on a manner or pose in order to achieve a desired result. Assertiveness is one part of the total person and is an attitude towards yourself and other people and includes accepting total responsibility for your actions. Assertiveness is therefore a reflection of the person.
Think about it! Discrimination is about exclusion, and when we feel excluded, we’re open to feelings of resentment, anger and anxiety. The negative effects of discrimination can severely impact on your workplace. Your morale can be significantly affected. This can impact on your job performance, and in turn your productivity.