Decision making is part of everyday life. Most of the decisions we make are routine events that we hardly even notice. Every now and again however, we are required to make an important decision. How we go about making these decisions can be the difference between making a good decision and making an inappropriate one.

We are all aware that every organisation needs to grow. But that can’t happen unless your people are growing... and one of the most effective ways to develop your people is to delegate. Delegation frees your staff from everyday tasks so they can do what they’re there for - to manage, and most importantly - to plan. It develops your staff - builds your team...

Throughout our normal working day we are required to remember passwords for computers, cost codes, stock numbers, goals, targets, deadlines, policies and procedures. It seems that in almost everything we do there is a requirement to use our memory.

It is not only in highly publicised situations that worthwhile negotiations take place, we see negotiation throughout the employment hierarchy - between supervisors and staff, in assessing job task allocation, in performance appraisals, in development job descriptions, in open market tendering, in retail sales (especially with white goods and motor vehicles), employment interviews and so on through all workplace communications.

Problems occur in every business. The way these problems are dealt with can have a significant effect on an organisation’s bottom line. While it is true that some big problems can cost organisations a lot of money, the reality is that most problems are relatively small and result in a range of inefficiencies. Cumulatively these problems often lead to a lot of wasted time and frustrations for certain individuals, work teams and sometimes whole departments.

Most people recognise that to succeed you need a plan and the first part of successful planning is to identify and establish a meaningful and challenging goal.

Our world is in a constant state of change. Organisational change in particular, is now a way of life - a crucial survival factor in the modern business environment. Organisations have recognised that change is the key to the future - that without it, there really is no future.