No matter what our specific job may be, our success is built on interactions with others. Whether they be work colleagues or customers, the impression you make on them will go a long way to determining how effective you are in your job. The success of any organisation depends on a positive working environment, which in turn depends on the values of mutual respect, good manners, and a positive attitude. It’s important to remember that it’s not just what you do at work that affects your performance; it’s how you do it.

“Making An Impression” includes

• The vital role of respect for all in creating and maintaining workplace harmony
• The role of good manners and etiquette in promoting a successful workplace
• The importance of good personal presentation, including grooming
• The importance of bringing a positive attitude to work
• The impact that behaviour has on the performance of our group or organisation
• The relationship between how we are perceived by others, and success
• The ways in which work will become both easier, and more enjoyable, when we make the effort to make a good impression

We’re making an impression every day at work, for better or worse. It’s up to each one of us to make that impression a good one. “Making An Impression” is an integral part of all our jobs.

RUNNING TIME: 12 minutes