Every day as part of our jobs we encounter situations that involve conflict. Whether it’s with customers, colleagues, or people outside our organisations conflict is an inevitable part of our working day. Failure to manage conflict effectively can result in the breakdown of these important relationships and can negatively affect morale and performance.

Rather than approaching conflict in a negative way, the key to effective conflict management is to approach it positively. When conflict is managed positively it can actually benefit individuals and organisations by improving cooperation, increasing people’s confidence and making people more creative in their problem solving.

This program presents a 5 step process that can help you to manage any conflict positively, not matter how big or small.

The program looks at:

• Confronting problems
• Depersonalising conflict
• Identifying the issues
• Seeking practical resolutions
• Compromising
• Achieving win-win outcomes

Effective conflict management skills are essential for anyone whose job brings them into contact with other people. Being able to apply the 5 step process can help to ensure that any workplace conflict can be managed positively, regardless of who is involved or what the issue is.

DURATION: 16 minutes