For anyone whose job involves being responsible for other people, performance management comes with the territory, and having coaching skills is essential.

Whether you’re dealing with a motivational issue, helping someone in a time of personal crisis, resolving conflict, or building someone’s confidence, understanding the key steps involved in coaching is vital to enhancing performance in your organisation.

Effective performance management and coaching can not only improve the performance of individuals, but can also improve the performance of your organisation by making everyone more productive, more confident, and more committed.

This program looks at six key steps for effective performance management and coaching, including:

• Preparing and planning
• Confidentiality
• Defining the issue
• Setting performance goals
• Creating an action plan
• Giving feedback

The program also looks at mentoring, how it differs from coaching, and what’s involved in a successful mentoring relationship.

A Faciliator’s Guide is also available containing key discussion areas and skills practice exercises which will broaden the impact and add specificity to the program.

DURATION: 22 minutes