The "Telephone Etiquette" video training program provides people with the understanding that the telephone is a powerful communications tool which can work FOR and AGAINST us in the business environment. Standards of behaviour when using the telephone must be the equal or better than in all other areas of personal communications.
Professional standards of behaviour should be the "norm" and not the exception. Why should your customers or business associates be made to put up with rudeness and bad telephone manners?
This program has been designed to apply to all business sectors from Government departments and offices through to all commercial activities.
The "Telephone Etiquette" video program includes:
• Dealing with Rudeness
• Using Discretion
• Giving Privacy
• Answering Machines
• Make Your Own Calls
• Taking Responsibility
• Complaints/Wrong Line
Outcome: To gain the acceptance of each participant for their responsibility in achieving and practicing professional telephone skills whether communicating to external business contacts or within their own Organisation.
A Faciliator’s Guide is also available containing key discussion areas and skills practice exercises which will broaden the impact and add specificity to the program.
DURATION: 17 minutes