Great service is the cornerstone of any successful business. Providing great service can be boiled down to one thing: helping people. Helping people in a service situation involves having the right approach and a positive attitude.
This program presents a variety of service scenarios that highlight the importance of listening to customers, anticipating their needs, understanding their concerns, handling their complaints, and working with them to solve their problems. The program has been designed to suit all types of service situations, whether face-to-face or over the phone, and is ideal for training or as a refresher course.The program can help organisations and individuals identify the level of service they are currently providing, and how to finetune their service skills to ensure that their customers are receiving the best service possible.
The program covers:
• Product knowledge
• Knowing your customer
• Knowing your customer’s needs
• Creating long term customers
• Treating customers they way you’d like to be treated
A Faciliator’s Guide is also available containing key discussion areas and skills practice exercises which will broaden the impact and add specificity to the program.