"Customer Service"  deals with many aspects relating to correct and successful servicing of the most important person in your business ...... the customer.

All customers have similar expectations, they expect friendly, attentive and efficient service. If any of these aspects are not present, customers can develop a negative perception of your business and the efficiency of its operation, and as we all know return business is vital to business success.

"Customer Service" can be used extensively throughout your organisation as a training or refresher course to ensure all staff are aware of the importance of successful customer service, whether the service be supplied by telephone or on a "face to face" basis.

The program has been designed to apply to all types of businesses and organisations that require successful customer service.

"Customer Service"  includes:

* Correct Attitudes
* Confirming
* Making the Customer feel important
* Taking responsibility and action
* Cleanliness and Neatness
* Following Up
* Body Language
* Getting Feedback
* Voice Quality
* Being Flexible
* Effective Communication
* Showing you Care
* Listening
* Reliability
* Attentiveness
* Handling Complaints
* Empathy
* Ensuring Return Business

A Faciliator’s Guide is also available containing key discussion areas and skills practice exercises which will broaden the impact and add specificity to the program.

DURATION: 15 minutes